Support

Support

Questions, bug reports, or feedback about Prime Capital — here's how to reach us and answers to a few common questions.

Get in touch: the fastest way is the "Send Feedback" button in Settings inside the app, or email surenegian00@gmail.com directly.

Is my data private?

Yes — Prime Capital has no server, no analytics, and no third-party SDKs. Your data stays on your device and, only if you enable it, syncs through your own private iCloud account. See the full Privacy Policy for details.

Does Prime Capital sync between my devices?

Yes, if you're signed into iCloud. Your accounts, transactions, and settings sync automatically through your own private CloudKit database — nothing passes through any server we operate.

I forgot my PIN — what now?

On the lock screen, use "Forgot PIN?" to authenticate with Face ID or your iPhone's passcode instead. Once verified, you'll be asked to set a new PIN, since the old one can't be recovered.

Can I change currency or date format?

Yes — go to Settings → General to change your currency (24 supported) or date format at any time. Existing entries are unaffected; only how amounts are displayed changes. You can also tap "Fetch Rate" when adding a foreign-currency account to look up that day's exchange rate automatically.

How do I add or edit a category?

Go to Settings → Categories to add, rename, star as favorite, reorder, or remove categories. You can also add a brand-new category directly from the "Other" option when logging a transaction.

What if I delete the app or get a new phone?

If you're signed into iCloud, reinstalling Prime Capital restores your data automatically from your own private CloudKit backup — no account, password, or manual backup needed.

Still stuck?

Email surenegian00@gmail.com with as much detail as you can — what you were doing, what you expected, and what happened instead. Screenshots help a lot.